Making Customer Satisfaction Happen provides a customer focus for your company's Total Quality process. Drawing on actual case studies of 'world-class' customer satisfaction organizations, Rod McNealy clearly illustrates the power of customer satisfaction as a strategic weapon for any business. Significantly, this book provides both an easily understandable and implementable approach to meeting and exceeding your customers' needs and expectations.
Figures of Earth is, with some superficial air of paradox, the one volume in the long Biography of Dom Manuel's life which deals with Dom Manuel himself. Most of the matter strictly appropriate to a Preface you may find, if you so elect, in the Foreword addressed to Sinclair Lewis. And, in fact, after writing two prefaces to this "Figures of Earth"-first, in this epistle to Lewis, and, secondly, in the remarks 1 affixed to the illustrated edition,-I had thought this volume could very well continue to survive as long as its deficiencies permit, without the confection of a third preface, until I began a little more carefully to consider this romance, in the seventh year of its existence.
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